HP is garbage. They’re a terrible company that’s actively hostile to its customers.

First, they added a minimum 15 minute waiting time for telephone support calls. Then, they were caught and backtracked.

This was going to be a post about service design, the use of dark patterns, design ethics, and the people who made this decision and the people who went along with it to implement it.

Instead, I'll leave you with this, courtesy of the incomparable Maya Angelou:

“When someone shows you who they are, believe them the first time.”